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Managed IT Services

RedKeyIT will take away the distraction IT can cause your organisation. We offer a comprehensive range of managed IT support packages and pay as you go services for all sizes of business and all levels of technical expertise, including support for in-house IT Teams.

Business of all sizes – from start-ups to enterprises – can take advantage of our IT support services and highly efficient Service Desk, ensuring that their IT and communications drives their business forward to increased efficiency, productivity and success.

Please contact us today, we would welcome the opportunity to discuss your requirements.

RedKeyIT Levels of Support

Support Features
Hours SLA
Unlimited Use of the Service Desk (Remote)
Workstation Monitoring and Anti-Virus (Windows only)
Server Monitoring and Anti-Virus (Windows only)
Server Backups with monitoring
Onsite Support (exc Projects)
 
Gold
4 Hours SLA
Unlimited Use of the Service Desk (Remote)
Workstation Monitoring and Anti-Virus (Windows only)
Server Monitoring and Anti-Virus (Windows only)
Server Backups with monitoring
Onsite Support (exc Projects)
Silver
4 Hours SLA
Unlimited Use of the Service Desk (Remote)
Workstation Monitoring and Anti-Virus (Windows only)
Server Monitoring and Anti-Virus (Windows only)
Server Backups with monitoring
Onsite Support (exc Projects)
PAYG
4 Hours SLA
Unlimited Use of the Service Desk (Remote)
Workstation Monitoring and Anti-Virus (Windows only)
Server Monitoring and Anti-Virus (Windows only)
Server Backups with monitoring
Onsite Support (exc Projects)

RedKeyIT Pay As You Go (PAYG)

Our Pay As You Go (PAYG) IT support service is a great way to start working with RedKeyIT.

Use PAYG to put in place a minimum-level of protection, or to implement a transition in your business, before establishing a defined service-level, or as an add-on to a Standard or Premium service level when your business changes direction.

You can use PAYG to bridge between your Plan A and Plan B when things settle down.

PAYG is also great for businesses or IT teams needing a fluctuating level of complementary IT support and those who use us regularly but are not wishing to commit to a monthly contract - simply pay for the service you need.

This is also an ideal ad-hoc service for general one-off IT support issues, emergency support, consultation services and project work for companies with an existing IT department that require additional resources.

We provide for all types of organisations and recognise that small businesses change more quickly and may not want to commit to a monthly support contract.

We are ready to hit the ground running for your business IT situation.

Call now for the RedKey to unlocking resources.

We’re here when you need extra help or expertise right now, whether it’s an emergency that requires urgent remote support or a rapid onsite visit (such as a critical server failure) or just a one-off or intermittent issue that needs resolving.
If you need additional technical manpower for a project, or if you want to outsource the whole thing – we can help.
Common scenarios where we can assist include cover for holidays, sickness or other absence, while existing IT staff are on secondments or training, or after new project rollouts to provide extra cover.

What's included in our Managed IT Service?

Remote Support

Support for your users when you need it covering all IT & Infrastructure. Contact our in-house Service Desk team by telephone or email. Our Service Desk is manned by qualified technicians to ensure you’re back up to speed as quickly as possible.

Strategic Reviews

Quarterly performance reports to give you full insight into your IT against service levels, as well as future requirements, threats and opportunities.

Device Management

Asset tracking, including Hardware Lifecycle Management and oversight on everything in your Technology environment.

Infrastructure Management

24/7 monitoring for early detection and resolution across all devices. Patches and hotfixes applied to ensure computer performance remains optimal including managed backup for Level 2 & 3.

Supplier Management

We work with your 3rd party vendors to ensure the quickest path to resolution is available and the right brands are available for procurement at competitive prices.

Guaranteed SLA

Service Level Agreements ensure your issues are picked up quickly, by qualified engineers. Our SLAs are always guaranteed.

Security

Managed Antivirus & malware scanning are included as standard. Web Filtering and Monitoring are an optional extra.

Managed Email Security

Email Security is a cloud based solution which provides the tools you need to keep your organisation safe from email threats. It protects inbound and outbound emails by using multi-layered security combined with a sophisticated intuitive rules engine, which includes a mechanism to defeat threats like ransomware so enabling your organisation to continue working, safe in the knowledge that all email activity is secure.

Managed Backup

Remotely monitor desktops, laptops, servers, and mobile devices across Windows operating systems. Patch Management and Anti-Virus.

Managed 24 x 7 Monitoring

Remotely monitor desktops, laptops, servers, and mobile devices across Windows operating systems. Patch Management and Anti-Virus. Businesses depend on their IT. Whether an interruption is caused by user error, technology failure, ransomware or natural disaster, Backups help keep business running.

RedKeyIT Cloud Backups are designed to protect servers, applications, workstations and critical business documents all from a single dashboard.

  • Server Backup
  • Workstation Backup
  • Documents Backup
  • Faster Backups & Restores
  • Bare Metal Recovery
  • Virtual Disaster Recovery
  • Archiving & Versioning

Managed Anti-Virus

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Managed Web Security

Web security products allow you to provide safe Internet access for all the people within your organisation enabling you to control all aspects of web access quickly and effectively. Trusted by hundreds of organizations, from enterprise to small businesses to large schools and local government.

Our Partners

Partnered with premium vendors to provide you with a premium service.