Smooth Scroll Demo

  • Home
  • /
  • IT Services
  • /
  • Voice and Telephony

Voice and Telephony

The UK’s Best VoIP Hosted Platform?

Our private hosted VoIP platform provides you with a bespoke and tailored solution to your exact requirements. We deliver VoIP as a service with the reassurance of knowing your telephony is located within a tier 3 UK secure data centre, managed by us end to end.

Our enterprise grade solution allows businesses to collaborate using UnifiedCommunication (UC) features such as presence, chat, video conferencing, web meetings,and call recording for a cost-effective price per user.

RedKeyIT Private Hosted Telephony

Features

One solution, for one all inclusive price including these fantastic features and more as standard:

  • Automatic Call Recording
  • Free and Flexible Mobile App
  • Free Softphone
  • Encrypted 128 BIT-AES Secure VoIP
  • Video Conferencing
  • Web Meeting and Desktop Sharing
  • UK and International Area Codes
  • Bespoke Configuration Per Client
  • Built In Call Reporting
  • Web Based Admin Interface
  • Automatic Updates
  • Display Any UK Number Outbound

Benefits

With our integrated pc and mobile app, users get access to advanced unified communications, such as the ability to make and receive calls through your office number, via your mobile, as if you are in the office.

Plus using features such as call recording, Presence, instant messaging, video conferencing, web conferencing and voicemail from no matter what device you use.

With a web based interface, your system admin can make day to day changes like routing, name changes, voicemail recordings, and diverts with confidence via a point and click familiar interface designed for end users, not just us IT geeks.

These changes can be made from anywhere in the world using the internet, the admin even works on a mobile device or tablet.

As part of our service, we will continue to update your platform in the background with the latest features and benefits, so that your business stays ahead of the curve, and utilises world leading communications technology.

We do the hard work for you, so you can rest knowing you’re systems are up to date.

For more information about our private hosted solution call 0345 2411 686 or email info@redkeyit.co.uk

Please contact us today, we would welcome the opportunity to discuss your requirements.

RedKeyIT Levels of Support

Support Features
Hours SLA
Unlimited Use of the Service Desk (Remote)
Workstation Monitoring and Anti-Virus (Windows only)
Server Monitoring and Anti-Virus (Windows only)
Server Backups with monitoring
Onsite Support (exc Projects)
 
Gold
4 Hours SLA
Unlimited Use of the Service Desk (Remote)
Workstation Monitoring and Anti-Virus (Windows only)
Server Monitoring and Anti-Virus (Windows only)
Server Backups with monitoring
Onsite Support (exc Projects)
Silver
4 Hours SLA
Unlimited Use of the Service Desk (Remote)
Workstation Monitoring and Anti-Virus (Windows only)
Server Monitoring and Anti-Virus (Windows only)
Server Backups with monitoring
Onsite Support (exc Projects)
PAYG
4 Hours SLA
Unlimited Use of the Service Desk (Remote)
Workstation Monitoring and Anti-Virus (Windows only)
Server Monitoring and Anti-Virus (Windows only)
Server Backups with monitoring
Onsite Support (exc Projects)

RedKeyIT Pay As You Go (PAYG)

Our Pay As You Go (PAYG) IT support service is a great way to start working with RedKeyIT.

Use PAYG to put in place a minimum-level of protection, or to implement a transition in your business, before establishing a defined service-level, or as an add-on to a Standard or Premium service level when your business changes direction.

You can use PAYG to bridge between your Plan A and Plan B when things settle down.

PAYG is also great for businesses or IT teams needing a fluctuating level of complementary IT support and those who use us regularly but are not wishing to commit to a monthly contract - simply pay for the service you need.

This is also an ideal ad-hoc service for general one-off IT support issues, emergency support, consultation services and project work for companies with an existing IT department that require additional resources.

We provide for all types of organisations and recognise that small businesses change more quickly and may not want to commit to a monthly support contract.

We are ready to hit the ground running for your business IT situation.

Call now for the RedKey to unlocking resources.

We’re here when you need extra help or expertise right now, whether it’s an emergency that requires urgent remote support or a rapid onsite visit (such as a critical server failure) or just a one-off or intermittent issue that needs resolving.
If you need additional technical manpower for a project, or if you want to outsource the whole thing – we can help.
Common scenarios where we can assist include cover for holidays, sickness or other absence, while existing IT staff are on secondments or training, or after new project rollouts to provide extra cover.

What's included in our Managed IT Service?

Remote Support

Support for your users when you need it covering all IT & Infrastructure. Contact our in-house Service Desk team by telephone or email. Our Service Desk is manned by qualified technicians to ensure you’re back up to speed as quickly as possible.

Strategic Reviews

Quarterly performance reports to give you full insight into your IT against service levels, as well as future requirements, threats and opportunities.

Device Management

Asset tracking, including Hardware Lifecycle Management and oversight on everything in your Technology environment.

Infrastructure Management

24/7 monitoring for early detection and resolution across all devices. Patches and hotfixes applied to ensure computer performance remains optimal including managed backup for Level 2 & 3.

Supplier Management

We work with your 3rd party vendors to ensure the quickest path to resolution is available and the right brands are available for procurement at competitive prices.

Guaranteed SLA

Service Level Agreements ensure your issues are picked up quickly, by qualified engineers. Our SLAs are always guaranteed.

Security

Managed Antivirus & malware scanning are included as standard. Web Filtering and Monitoring are an optional extra.

Our Partners

Partnered with premium vendors to provide you with a premium service.